Shipping policy
Shipping & Return Poilicy
Orders move through the following sequence from placement to delivery:
- Order Receipt: Customer places order through the Shopify storefront at revolynow.com or a marketplace listing. An automatic order confirmation is sent within 2 minutes.
- Order Processing: Ms. Kaur (or the Inventory Coordinator once that role is filled) reviews the order for personalization requirements. Standard orders are prepared for shipment within 24 hours.
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Exchanges: The fastest way to request an exchange is to contact us by email. Please include your order number, the name of the item you wish to exchange, and the name of the new product/item you would like instead. Once we receive your request, our team will review the exchange and provide you with the return and exchange instructions.
Please note that exchanges are subject to product availability and our return/exchange policy. Any applicable price difference between the original item and the new item will be communicated before the exchange is processed. - Personalization Production: For personalization orders, the design is set up, the embroidery machine runs, and the finished product is inspected before packaging. Production lead time is 3 to 5 business days, within the 5-to-10-business-day personalization turnaround quoted to customers.
- Packaging and Quality Check: Product is inspected, folded, tissue-wrapped, packed in branded eco-friendly materials with a handwritten card, and packed for shipment.
- Shipping: Shipment is booked via UPS Canada and a tracking number is emailed to the customer. Standard nationwide delivery is 3 to 7 business days.
- Returns and Customer Service: Return requests are handled within 5 business days under a 14-day return policy for undamaged items, consistent with Canadian consumer protection standards.